Terms & Conditions

1. Introduction

Welcome to Thokkukadai. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions.

The terms "User," "You," and "Your" refer to any individual accessing or using this website.

"Thokkukadai," "We," "Us," and "Our" refer to the owners and operators of this website.

By browsing our website or placing an order, you accept these Terms & Conditions in full. We reserve the right to modify these terms at any time without prior notice.


2. Use of Website

By using our website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • You will provide accurate and complete information.
  • You will use this website only for lawful purposes.
  • You will not upload or distribute harmful software, viruses, or malicious content.
  • You are responsible for maintaining the confidentiality of your account credentials.

3. Product Information

We make every effort to ensure that product descriptions, images, ingredients, and prices are accurate.

However:

  • Product images are for representation purposes only.
  • Slight variations in color, texture, packaging, or appearance may occur due to natural ingredients and batch preparation.
  • Product availability is subject to stock.
  • We reserve the right to update product information without prior notice.

4. Pricing & Payment

  • All prices are displayed in Indian Rupees (INR) and include applicable GST unless otherwise stated.
  • Shipping charges, if applicable, will be displayed during checkout.
  • Prices may change without prior notice.
  • Orders will be processed only after successful payment.
  • We accept Debit Cards, Credit Cards, UPI, Net Banking, Wallets, and other available payment methods.

5. Order Acceptance

We reserve the right to:

  • Cancel or refuse any order due to pricing errors, payment issues, stock unavailability, or suspected fraudulent activity.
  • Contact customers for verification before processing an order.
  • Limit product quantities where necessary.

6. Shipping & Delivery

  • We currently deliver across India.
  • Delivery timelines typically range between 3–7 business days, depending on the destination.
  • Delivery schedules may vary due to weather, logistics, public holidays, or unforeseen circumstances.
  • Thokkukadai is not responsible for delays caused by third-party courier services.

7. Cancellation, Returns & Refunds

  • Orders may be cancelled only before dispatch.
  • Once an order has been shipped, cancellations are not permitted.
  • Returns and refunds are accepted only according to our Return & Refund Policy.
  • Food products that have been opened, used, or damaged after delivery are not eligible for return unless they arrive damaged or incorrect.
  • For cancellation or return requests, please contact our customer support.

8. Customer Information & Privacy

We may collect personal information including:

  • Name
  • Mobile Number
  • Email Address
  • Shipping & Billing Address
  • Payment Information (processed securely through payment gateways)

This information is used to:

  • Process and deliver orders
  • Provide customer support
  • Improve our services
  • Send order updates and promotional offers (with your consent)

We do not sell your personal information to third parties.


9. Confidentiality

Customer information is handled with strict confidentiality.

Personal information will only be shared when required to complete services, comply with legal obligations, or process payments securely.


10. Disclaimer

  • All products are provided on an "as available" basis.
  • We do not guarantee uninterrupted website availability.
  • Product results, taste, aroma, and shelf life may vary depending on storage and usage.
  • We are not responsible for improper storage or misuse of our products after delivery.

11. Intellectual Property

All website content including:

  • Text
  • Product Images
  • Logos
  • Graphics
  • Product Descriptions
  • Design Elements

is the exclusive property of Thokkukadai.

Unauthorized copying, reproduction, or distribution is prohibited.


12. Cookies

Our website may use cookies to improve browsing experience and personalize services.

Users may disable cookies through browser settings; however, certain website features may not function properly.


13. External Links

Our website may contain links to third-party websites.

We are not responsible for their content, privacy practices, or services.


14. Fraud Prevention

Any fraudulent activities may result in:

  • Immediate cancellation of orders
  • Suspension of customer accounts
  • Legal action where applicable

15. Limitation of Liability

Thokkukadai shall not be liable for:

  • Delivery delays caused by logistics providers
  • Temporary website downtime
  • Losses arising from misuse or improper storage of products
  • Indirect or consequential damages arising from website usage

16. Force Majeure

We are not responsible for delays or failure to fulfill orders due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fire
  • Government restrictions
  • Pandemic-related disruptions
  • Transportation delays
  • Supply chain interruptions

17. Changes to Terms

Thokkukadai reserves the right to modify these Terms & Conditions at any time.

Continued use of the website constitutes acceptance of the revised Terms.


18. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in India.


19. Contact Information

Thokkukadai

Customer Support

📞 Phone: 9025865011

📧 Email: franchise@thokkukadai.com

🌐 Website: www.thokkukadai.com


20. Age Restriction

This website is intended for individuals aged 18 years or older.

If you are under 18, you may use this website only under the supervision of a parent or legal guardian.