Refund Policy

Thank you for shopping with Thokkukadai. We strive to deliver authentic, high-quality thokku, masalas, spices, and cold-pressed oils. Customer satisfaction is important to us, and this Refund Policy outlines the conditions under which refunds may be provided.




1. Eligibility for Refunds

Refunds are applicable only if:

  • The return or refund request has been reviewed and approved by our support team.
  • The product received is damaged, defective, expired, or incorrect.
  • The issue is reported within the eligible return period along with supporting photos or videos, where applicable.

Due to the nature of food products, refunds are generally not available for products that have been opened, used, or consumed unless they are damaged, defective, or incorrectly delivered.




2. General Conditions

  • Refunds are processed only after approval of the return or refund request.
  • No cash refunds will be provided.
  • All approved refunds will be credited digitally to the original payment method used during purchase.
  • Orders cancelled before dispatch will be refunded as per our Cancellation Policy.



3. Shipping Charges

  • Shipping charges are generally non-refundable unless the return is due to an error by Thokkukadai (such as receiving the wrong or damaged product).
  • Return shipping costs, if applicable, will be communicated during the return approval process.



4. Refund Processing

  • Once the returned product is received and inspected, eligible refunds will be initiated.
  • Approved refunds are typically processed within 5–7 business days.
  • Depending on your bank, UPI provider, credit card issuer, or payment gateway, it may take additional time for the amount to reflect in your account.



5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after delivery.
  • Incorrect shipping address provided by the customer.
  • Delivery attempts failed due to customer unavailability.
  • Products damaged due to improper storage or handling after delivery.
  • Opened, partially consumed, or used food products (unless defective or incorrectly delivered).



6. Contact Us

For any refund-related questions or assistance, please contact us:

Thokkukadai – Customer Support

📞 Phone: +91 90258 65011

📧 Email: franchise@thokkukadai.com

🌐 Website: www.thokkukadai.com